Last Updated: June 20, 2026
This policy is reviewed and updated regularly to comply with GDPR, CCPA, and Egyptian data protection laws.
1. Who We Are
Dive In Hurghada ("we," "us," or "our") is a PADI-certified scuba diving center operating in Hurghada, Red Sea, Egypt. We are committed to protecting your privacy and ensuring the security of your personal information.
Business Address: Abu Ramada Tourist Sector, Hurghada, Red Sea Governorate, Egypt, 84511
Contact Email: info@diveinhurghada.com
Phone: +20 122 513 1986
2. Information We Collect
2.1 Personal Information
When you book a diving trip, PADI course, or contact us, we may collect:
- Contact Information: Full name, email address, phone number, WhatsApp number
- Booking Details: Preferred dates, number of divers, certification level, dive experience
- Hotel Information: Hotel name and location in Hurghada (for pickup service)
- Payment Information: Credit card details (processed securely via encrypted payment gateways — we do not store full card numbers)
- Medical Information: Diving medical clearance forms (required for safety compliance)
- Passport/Nationality: Required for PADI certification registration
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent on site, referral sources, click patterns
- Location Data: Approximate geographic location based on IP address
- Cookies: See our Cookie Policy section below for details
3. How We Use Your Information
We use your personal data for the following purposes:
- Booking Processing: To confirm and manage your diving trips, courses, and reservations
- Communication: To send booking confirmations, reminders, and updates about your dive
- Customer Service: To respond to inquiries, complaints, and feedback
- Safety Compliance: To verify diving certifications and medical fitness
- PADI Registration: To register your certification with PADI (Professional Association of Diving Instructors)
- Marketing: To send promotional offers and newsletters (only with your explicit consent)
- Website Improvement: To analyze user behavior and improve our website experience
- Legal Compliance: To comply with Egyptian tourism regulations and tax requirements
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your data based on:
- Contractual Necessity: Processing required to fulfill your booking
- Legal Obligation: Compliance with Egyptian diving safety laws and PADI requirements
- Legitimate Interest: Website analytics and fraud prevention
- Consent: Marketing communications and optional cookies
5. Data Sharing and Third Parties
We do not sell your personal data. We may share information with:
- PADI: For certification registration and verification
- Payment Processors: Secure payment gateways (PayPal, Stripe) for transaction processing
- Hotel Partners: For pickup coordination (only hotel name and room number)
- Insurance Providers: For diving accident insurance claims (if applicable)
- Legal Authorities: When required by Egyptian law or court order
All third parties are contractually bound to protect your data and use it only for the specified purposes.
6. Data Security
We implement industry-standard security measures:
- SSL/TLS Encryption: All data transmitted via HTTPS
- Secure Servers: Data stored on encrypted servers with firewall protection
- Access Controls: Limited staff access to personal data on a need-to-know basis
- Regular Audits: Security assessments and vulnerability testing
- Data Retention: Personal data retained for 7 years (Egyptian tax law requirement) or until you request deletion
7. Your Rights
Under GDPR and applicable data protection laws, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("Right to be Forgotten")
- Restriction: Limit how we use your data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Opt out of marketing communications at any time
- Withdraw Consent: Withdraw previously given consent
To exercise these rights, contact us at info@diveinhurghada.com or via WhatsApp at +20 122 513 1986. We will respond within 30 days.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience:
- Essential Cookies: Required for website functionality (booking forms, navigation)
- Analytics Cookies: Google Analytics to understand visitor behavior (anonymized IP)
- Marketing Cookies: Facebook Pixel and Google Ads for retargeting (only with consent)
- Preference Cookies: Remember language selection and display preferences
You can manage cookie preferences via the cookie banner when you first visit our site or through your browser settings.
9. International Data Transfers
Your data is primarily stored in Egypt. However, PADI certification data may be transferred to PADI's servers in the United States. We ensure such transfers comply with GDPR through Standard Contractual Clauses (SCCs).
10. Children's Privacy
We do not knowingly collect data from children under 16 without parental consent. Junior diving programs (PADI Junior Open Water) require parent/guardian signature and accompaniment.
11. Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be notified via email or a prominent notice on our website. The "Last Updated" date at the top of this page reflects the most recent revision.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data:
- Email: info@diveinhurghada.com
- WhatsApp: +20 122 513 1986
- Address: Abu Ramada Tourist Sector, Hurghada, Red Sea, Egypt, 84511
If you are unsatisfied with our response, you have the right to complain to your local data protection authority.